Patient Relations Executive
Patient Relations Executive
Job Requirements:
• Pleasant personality and positive attitude
• Excellent communication and interpersonal skills
• Active listening skills
• Able to explain things in a friendly and professional manner
• Good telephone etiquette with pleasant voice
• Caring, helpful and supportive by nature
• Strong sense of responsibility and ability to do what it takes
• Meticulous, systematic and well-organized
• Proactive, flexible, versatile, adaptive to change with can-do attitude
• IT savvy / Good computer knowledge
• Ability to set priorities and multitask well in a fast paced environment
• Excellent command in English and Mandarin to liaise with English and Mandarin speaking patients
• Able to commit to 5 days of variable shift work (with 2 rest days per week)
• Minimum Diploma / Bachelor Degree in any discipline
Job Responsibilities:
• Be a keen and resourceful learner to understand more about dental knowledge to be able to explain dental treatment procedures and oral home care instruction to our patients
• Attend to all patients’ enquiries in a timely and professional manner (mode of enquiries: walk-in, phone, emails, LiveChat, website appointment requests, SMS and etc.)
• Wow patients with service excellence
• Manage appointments and schedule for all clinicians
• Be our brand ambassador and build good relationship with patients
• Make follow up calls and handle treatment coordinating work
• Provide clinicians and patients administrative support
• Educate patients on our dental philosophy and treatment
• Use Patient Management System and office software efficiently (training will be provided)
• Come up with new ideas and proposals for improvement projects
• Actively take part in enhancing overall patient service experience
• Initiate or participate in improvement projects to increase work efficiency and productivity
DP Dental Careers Page: www.dpdental.com.sg/careers
DP Dental Facebook Page www.facebook.com/dpdentalcareers
Interested candidates who enjoy making a difference and would like to be part of our positive and dynamic work culture, please email us your resume with photo and why you would like to join us to: recruitment@dpdental.com.sg
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